The digital changes underway in our society are transforming the face of our social security system. Whether in the mail service, in the fraud department or at the heart of management, digital technology is imposing new practices on the health insurance system. The disappearance of services and the dematerialisation of links between insured persons and the funds have become the norm. Thus, the search for efficiency and performance is challenging the founding values of this institution.
What impact will all-digital technology have on the future of our health system? The dematerialisation of our administrations is underway, just like what is happening in our society.
This documentary reports on this digital shift, where the insured person becomes data and the computer tool replaces the employees. Shot in the tower of the Caisse Primaire d’Assurance Maladie d’Ille-et-Vilaine (a primary health insurance fund), this film goes to meet those who are living this ongoing change.